How Afterpay works - for merchants

How do in-store payments work for merchants?  

When an in-store customer makes a purchase using Afterpay, they simply tap and pay using the Afterpay App or Afterpay Card. In other words, Afterpay payments are processed in the same way as any Eftpos, Visa or Mastercard transaction.

However, while your customer pays in instalments, you receive the full sale amount upfront.

Funds are settled via your card payment processor or acquiring partner. This takes one to five business days, depending on your agreement with us.

You can log in to Afterpay Business Hub to keep track of Afterpay orders and payments at any time.

How do online payments work for merchants?

When customers purchase online, they select Afterpay as the payment option at checkout. 

As with in-store payments, you will be paid upfront, even though your customer is paying in instalments.

When will I receive funds?

As an Afterpay merchant, you’ll be assigned a settlement period of between one and five business days in your agreement with us. You can find out more about this here.  

How can I see my orders and any reconciliations?

You can check and analyse your Afterpay orders at any time using Afterpay Business Hub.

What happens if the product is returned or needs to be refunded?

Generally, customers who pay with Afterpay have lower rates of return compared to those who use other payment methods.

However, in the event of a return or refund, you simply process the return as you normally would online or through your in-store point-of-sale terminal.

If the customer has made payments to Afterpay already, Afterpay will refund those payments.

At the next settlement date, Afterpay will then debit your account for the amount returned, less Afterpay fees. You can find Afterpay’s Returns Guide here, plus more information on refunds here. 

How can I set up an Afterpay account for my business?

You can set up your Afterpay business account by signing up here. To get started, you’ll need information like your ABN and website URL. (You can find out more here.)

Once your application is approved, you can add Afterpay to your website (using Afterpay Developer docs and Merchant Marketing Resources). Meanwhile, in-store merchants can activate Afterpay Card to accept Afterpay payments in-store from your existing point of sale. As part of the onboarding process, in-store merchants will also be sent visual merchandise to help promote your partnership with Afterpay.

You can find more about getting set up and ramping up Afterpay online and in-store here.

Is there support available to me as an Afterpay merchant?

Yes - you can call Afterpay’s retailer support line on 1300 621 603 between 9am and 5pm AEST on business days. 

Afterpay also offers a range of assets and developer/API documentation to help you install and promote your partnership with Afterpay. You can find everything you need on the Resources section of Afterpay for Business website.

How can Afterpay help my business grow? 

There’s much more to Afterpay than payments. Afterpay can help you grow your business, boost average order value by up to 40%, grow cart conversions by up to 22%* and drive customer loyalty.

Learn how to ramp up sales – online and in-store – by visiting the Training section of our business website to ensure you’re making the most of everything Afterpay has to offer. There, you’ll find onboarding checklists, frequently asked questions, Afterpay brand assets and an in-store e-learning course. You can also learn about upcoming trade events and how to make the most of key retail moments like Father’s Day or Cyber Weekend.

Discover how Afterpay has helped businesses like yours grow.

Whether you’re a retailer or service provider, a florist or a pharmacy, Afterpay offers a raft of benefits. Discover tips and insights from business owners who have used Afterpay to grow sales here.